Financial terminology

Income retained by the Group after deductions for VAT and players’ winnings

Excludes club openings, closures and relocations; and changes to gaming taxation

Earnings before interest, tax, depreciation, amortisation and exceptional items

Operating margin
Operating profit expressed as a percentage of revenue

KPI terminology

Unique customers visiting a bingo club or casino or operating an online account in the 12-month period

Customer visits
Individual customer visits to bingo clubs and casinos

Spend per visit
Revenue divided by customer visits

Cross-channel crossover
Percentage of venues' customers who are also digital customers

Gaming industry terminology

Adult gaming centre
A licensed gaming machines arcade

Alderney Gambling Control Commission
The body responsible  for the regulation of eGambling in the states of Alderney

Gambling Commission
The governing body for all sectors of gambling in Great Britain, with the exception of the National Lottery and spread betting

A charitable organisation that provides counselling and other services to those with gambling-related problems

Interval games
Automated game of bingo played in a licensed club

Mecca Max
Portable hand-held electronic bingo terminal available in Mecca's venues

Main stage bingo

Traditional game of bingo played in a licensed club

Pari-mutuel gaming
Gaming where players compete with each other to win prizes. The house may take a fee for organising the game but does not participate actively. Also called ‘player-to-player’ gaming

Digital gaming and betting
Gambling services offered to customers via the internet and mobile phone

Responsible Gambling Trust
A charitable organisation that funds treatment, education and research related to problem gambling and which was formed following the merger of The GREaT Foundation and the Responsible Gambling Fund

Ticket in Ticket Out (TiTo)

This is a technology used in modernslot machines whereby the machine prints out a barcoded slip of paper which can then either be redeemed for cash or inserted for play into other TiTo machines